Shipping policy
Last updated: 20 October 2026
At Oakverly, we offer free standard shipping on orders delivered within the United Kingdom. This policy explains our processing times, delivery estimates and arrangements for delivery issues.
1. Shipping origin and delivery destinations
Shipping origin: United Kingdom. Orders are dispatched from within the United Kingdom and delivered to customers in the United Kingdom.
We deliver to eligible addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland. Any product-specific or postcode restrictions are clearly stated on the relevant product page before purchase. We do not currently deliver to destinations outside the United Kingdom.
2. Free standard shipping
Standard shipping is free (£0.00) on all accepted UK orders, with no minimum order value.
We do not charge additional standard shipping or handling fees. The total payable is displayed before you submit your order. If an order is delivered in more than one parcel, there is no additional standard shipping charge.
3. Processing and estimated delivery times
- Order processing: 1–2 business days.
- Transit time after dispatch: 2–5 business days.
- Estimated total delivery time: 3–7 business days, including processing and transit.
- Order cut-off: 14:00, United Kingdom local time (GMT or BST, as applicable), Monday to Friday.
Business days are Monday to Friday, excluding applicable UK bank holidays. Orders placed after the cut-off, at weekends or on bank holidays enter the processing schedule on the next business day.
The standard estimate applies unless a different delivery period is clearly stated for a product or destination before purchase. Items requiring a specialist delivery service or an appointment may have a different stated lead time. Any longer period must be disclosed before you order.
An order confirmation acknowledges your purchase; dispatch is confirmed separately. Delivery estimates do not remove your rights concerning an agreed delivery deadline.
4. Dispatch updates and tracking
We send a dispatch notification when your order is handed to the delivery service. Where tracking is available, the notification includes the carrier's details and tracking information.
Orders containing multiple items may arrive in separate parcels. If you need help with a dispatch or tracking update, contact contact@oakverly.co.uk with your order number.
5. Large items and delivery appointments
Where a product requires an appointment or special access arrangements, the relevant delivery requirements and service level are explained before purchase. Please check the product dimensions and access requirements before ordering.
Assembly, installation, unpacking or delivery to a particular room is included only where expressly stated in the offer.
6. Delayed or missing deliveries
If your order has not arrived within its stated delivery period, contact us. We will investigate with the delivery provider and keep you informed. If we become aware of a delay, we will explain its effect on your order and the available options.
Your rights concerning late or failed delivery remain unaffected. Depending on the circumstances, you may set an additional reasonable delivery deadline and cancel if it is not met. Where an agreed delivery date was essential, or we refuse to deliver, you may be entitled to cancel without allowing extra time.
If you are legally entitled to end the contract because of non-delivery, we refund the amounts due without undue delay. You do not have to pursue the carrier yourself, and a carrier investigation does not remove your rights.
For deliveries arranged by us, the goods remain our responsibility until you, or a person you nominate other than the carrier, takes physical possession.
7. Damaged deliveries and address changes
If goods arrive damaged, an item is missing or you receive the wrong product, contact us as soon as reasonably possible. Photos of the goods and packaging can help us resolve the issue, where available. A short reporting deadline does not remove your statutory rights.
Please check your delivery details before ordering. If you need to change an address, contact us promptly. An address change may not be possible once an order has been dispatched.
If a delivery attempt fails, we will explain the available arrangements. Any additional redelivery charge must be reasonable, lawful and clearly explained before you agree to incur it. This does not limit our responsibilities where the problem is our fault.
8. Cancellations and returns
For cancellation rights, return instructions and refund arrangements, please read our Return and Refund Policy. Our Terms of Service also apply. Nothing in this policy limits your statutory consumer rights.
9. Contact us
Trading name: Oakverly
Business operator: Jordan Owen Buxton
Email: contact@oakverly.co.uk
Telephone: +44 7473 985315
Business and correspondence address: 27 Kinder Way, Fairfield, Buxton, SK17 7TP, United Kingdom