FAQs
OAKVERLY · HELP & SUPPORT
Frequently asked questions
Helpful answers about our products, UK delivery, orders, returns and refunds.
What can I shop at Oakverly?
Oakverly offers practical home and garden products, including home organisation, decorative accessories and garden essentials.
Check each product page for its dimensions, materials, contents and care or usage information before ordering.
Where do you ship from, and where do you deliver?
Orders are dispatched from within the United Kingdom. We currently deliver within the UK, including England, Scotland, Wales and Northern Ireland.
Any product-specific or postcode restrictions are stated on the relevant product page before purchase. We do not currently offer international delivery.
Is UK delivery free?
Yes. Standard shipping is free on all accepted UK orders, with no minimum order value.
See our shipping policy for full delivery details.
How long will my order take to arrive?
- Order processing: 1–2 business days.
- Delivery after dispatch: 2–5 business days.
- Estimated total: 3–7 business days.
Business days are Monday to Friday, excluding applicable UK bank holidays. Our order cut-off is 14:00 UK local time, GMT or BST as applicable. Orders placed after this time enter processing on the next business day.
Delivery times are estimates. If a product has a different delivery period, this is stated before purchase.
How can I track my order?
We send a dispatch notification when your order is handed to the delivery service. Where tracking is available, this includes the carrier and tracking details.
If you need an update or your order has not arrived within its stated delivery period, email contact@oakverly.co.uk with your order number.
Can I change my delivery address?
Please contact us as soon as possible with your order number and the correct delivery details. An address change may not be possible once your order has been dispatched.
For cancellation information, please read our returns and refunds policy .
How do I return an item?
Read our returns and refunds policy for the applicable return window, conditions, costs and instructions.
For help arranging a return, email contact@oakverly.co.uk with your order number and the item you wish to return.
What if my item arrives damaged or incorrect?
Contact us as soon as reasonably possible with your order number and a description of the issue. Photos of the item and packaging, where available, can help us assess what happened.
We will review the issue and explain the next steps. Please see our returns and refunds policy for further information.
When will I receive my refund?
Our returns and refunds policy explains refund methods, processing times and applicable conditions.
If you are waiting for a refund, contact us with your order number so we can check its status.
How can I contact Oakverly?
Email contact@oakverly.co.uk or call +44 7473 985315 .
Please include your order number when asking about an existing order.